WhatsAppWhat’s wrong with your account? A one-minute diagnosis
Answer three simple questions and we’ll tell you what kind of problem you have and which official Meta process applies to your case. It’s free and we don’t ask for any personal data.
Step 1 of 3
What happens when you try to log in?
Step 2 of 3
Have you received notices about changes you didn’t make to your email, phone or password?
Step 3 of 3
Do you still have access to the account’s email or phone number?
Result
You probably just need to reset your password
Your account doesn’t look hacked or blocked. Use the forgotten password option on the login screen and check your spam folder too.
Chat on WhatsAppResult
Your account shows signs of being hacked
Act fast: look for Instagram’s security email to undo the change and, if you can’t find it, use the official hacked account page.
Result
You need to recover access without email or phone
First try to recover the email or phone line with your provider. If that isn’t possible, Meta’s identity verification is the way forward.
Result
The problem is two-factor authentication
Backup codes, another signed-in device or confirming your identity can get you back in.
Result
Your account is blocked for a rules violation
Read the reason in the notice and request a review before the deadline, addressing exactly that reason.
Result
Follow Facebook’s recovery process
Facebook shares Meta’s security system with Instagram, but it has its own recovery pages and steps.
How this diagnosis works
The questions follow the same order Instagram’s help processes use: first we check whether the account is blocked for breaking the rules, then whether someone changed your details and finally whether you still have the account’s email or phone. Each result takes you to a guide with the official steps for your specific situation.
What this diagnosis doesn’t do
It doesn’t access your account, doesn’t store your answers and doesn’t replace Meta’s review, which makes the final decision. It is guidance so you don’t waste time on processes that don’t apply to your case. If you still have no way out after following the guide, you can tell us about your case.