WhatsAppGet your Instagram account back with expert, honest help
Hacked, suspended or disabled? We review your case, tell you honestly what real options you have and guide you step by step through Meta’s official processes until you’re back in.
- We never ask for your password or codes
- We only use Instagram and Facebook’s official processes
- Support in English and Spanish, fully online
- Account disabledNotice when trying to log in
- Reason assessedWe review the notice and the routes still open
- Official review requestPrepared with you, sent from your phone
- Identity verifiedVideo selfie reviewed by Meta
- Access restored DoneAnd secured with two-factor authentication
- No passwordsYou stay in control
- Official routes onlyMeta’s own processes
- English and SpanishFully online
- Verified reviewsOnly from real cases
What happened to your account?
Each situation has its own recovery path. Pick the one closest to yours and see what you can do right now, for free. Not sure? Take the one-minute diagnosis.
My account was hacked
Someone changed your email, phone number or password and you can’t log in.
Account suspended or disabled
Instagram says you broke its rules and blocks your access.
No email or phone
You changed numbers or lost the email and no longer get the codes.
The code doesn’t arrive
Two-factor authentication is on and you can’t complete it.
Facebook problems
Your Facebook profile or Page is hacked, locked or disabled.
I want to contact Instagram
Which official channels really exist and which ones are a trap.
How we work
A clear four-step process in which you always stay in control of your account.
You tell us your case
On WhatsApp or with the form on this page. We only need to know what happened, since when and what notices the app shows.
Honest assessment
We work out what kind of block you have and which official routes are still open. If your case has no way out, we say so clearly.
Step-by-step plan
We prepare with you the requests, appeals and identity checks Meta asks for in your case, in the right order.
Support and security
We follow your case until Meta replies. Once you’re back in, we help you lock the account down so it doesn’t happen again.
Genuine service or scam: how to tell
Account recovery is full of fraud. Use this comparison with anyone who offers you help, including us.
A genuine service
- Never asks for your password or the codes you receive.
- Works with official processes and you do the submissions.
- Tells you honestly whether your case can be solved.
- Has its own website, legal notice and privacy policy.
- Tells you the price before starting.
A scam
- Messages you first after seeing your public complaint.
- Claims to be an “ethical hacker” or to know people at Meta.
- Asks for your password, codes or to install an app.
- Wants payment in crypto or gift cards.
- Guarantees 100% results within hours.
Customer reviews
What the people we have helped say about us.
How we publish reviews. Reviews are collected through our own system when each case ends and are only published after checking they match a real case handled by our team. We publish positive and negative reviews, offer nothing in exchange and only remove personal data.
We are verifying the first reviews from cases we have handled. They will appear here as soon as we confirm each one matches a real case.
Frequently asked questions
Can a hacked Instagram account be recovered?
Yes, in many cases. Your chances are higher the sooner you act: when an attacker changes the account email, Instagram usually sends a notice to the previous address with a link to undo the change. If that no longer works, there are identity verification processes such as the video selfie. We explain it in our guide on hacked Instagram accounts.
How long does it take to recover an Instagram account?
It depends on the case. Some accounts are recovered within hours through Instagram’s automated process; reviews of suspended or disabled accounts can take days or several weeks, depending on Meta’s workload. Be wary of anyone who promises an exact timeframe.
Do I need to share my password to get help?
No. Never. RecuperarCuenta does not ask for passwords or for the verification codes you receive by text message or email. The whole process is done from your own device with your own details. If anyone asks for your password or a code, end the conversation.
Does RecuperarCuenta work for Meta or Instagram?
No. We are an independent advisory service with no connection to Meta Platforms. We guide you so you can correctly use the official routes Meta makes available to every user, which is the only legitimate way that works.
Tell us your case
Fill in these details and we’ll reply with an initial assessment of your situation. To speed things up, have these ready:
- Your Instagram or Facebook username.
- Screenshots of the notice the app shows when you log in.
- The email and phone number the account used.
- Roughly when you lost access.