WhatsAppPress and media resources
Information and resources for journalists writing about hacked accounts, social media suspensions and account recovery scams.
About RecuperarCuenta
RecuperarCuenta is an independent advisory service that helps people recover their Instagram and Facebook accounts through Meta’s official processes. It publishes free guides in Spanish and English and actively warns people about account recovery scams.
Key facts
- Independent service with no connection to Meta Platforms.
- Never asks for passwords or verification codes.
- Helps people in Spain, Latin America and the United States.
- Free guides based on Meta’s official sources and reviewed regularly.
- Online since 2026.
Topics we can provide context on
- Waves of hacked accounts and what to do in the first hours.
- Scams by so-called “ethical hackers” and fake recovery services.
- Automated suspensions and disablements and how the review process works.
- Identity verification by video selfie and ID documents.
- Security best practices: two-factor authentication and backup codes.
Boilerplate
RecuperarCuenta (recuperarcuenta.com) is an independent advisory service for recovering Instagram and Facebook accounts through Meta’s official processes. It never asks for passwords, doesn’t promise results that depend on Meta and publishes free guides to help people avoid recovery scams.
Logos and assets
You may use these assets unmodified to refer to RecuperarCuenta in your publication.
Media contact
Message us on WhatsApp using the button on this page, stating your outlet, topic and publication deadline.